RETURN GUIDELINES
We just hate it when things don't work out. However here's the good news, we gladly accept returns within 10 days after your items have been received on domestic orders. For orders shipped to Canada, we accept returns within 40 days after your order was shipped. Of course, there are conditions. Items eligible for return must be unworn, unwashed and unaltered, and must have all original tags and labels attached.
Items NOT eligible for return/refund include: Bath & Body Products, Intimates & Lingerie, Gift Cards and Sale items
Items eligible for store credit ONLY include: Accessories, Handbags, Swimwear.
Exchanges: Due to limited stock we are unable to hold items. If you would like a different size or color we recommend ordering the new item and returning the original item. A refund/store credit for the original item will be issued depending on the return eligibility of said item.
PLEASE NOTE: We do not refund shipping and handling charges. Returns that do not meet our guidelines will be sent back at the owner's expense.
DOMESTIC RETURN INSTRUCTIONS:
1. Email us at info@catchsnatched.com to receive a Return Label.
2. Fill out the Return Form that came with your package.
3. Print the Return Label and place it on the outside of your package.
All Domestic Returns (excluding handbags and bulk orders) will be subject to a $5.99 shipping fee, which will be deducted from the refunded amount.
Domestic Returns for single handbags will be subject to a 8.99 shipping fee, which will be deducted from your store credit.
Bulk Orders will be accessed a handling/shipping fee after return is requested. Bulk orders are orders consisting of 2 or more handbags or 2 pounds or more in weight.
- Refunds will be processed within approximately 7 to 10 business days after we receive your return.
- Original shipping charges are non-refundable.
INTERNATIONAL RETURN INSTRUCTIONS:
1. Fill out the Return Form that came with your package.
2. Return the items using an insured Postal Carrier to:
Snatched Fashion Truck
702 N 3rd St #780
Philadelphia, PA 19123
USA
International customers are responsible for the cost of return shipping. We recommend shipping with an insured carrier and keeping all receipts until we've received your package and your refund has been credited back to you. Once your return is processed we'll email you a refund notification. Snatched is not responsible for missing, damaged or packages lost in transit.
While most orders are shipped within 1 business day after payment is cleared, please allow up to 2 business days to fully process. Once orders are processed, items are shipped the next business day. For Faster Shipping Feel Free To Text Us At 267-571-1441.
DOMESTIC ORDERS
ALWAYS FREE STANDARD SHIPPING ON U.S. ORDERS OVER $50!!!
U.S Shipping Rates & Delivery
| Service |
Cost |
Delivery Time |
| Standard Shipping |
$6.00 (under $50) |
5-9 Business Days |
| Priority Shipping |
$12.00 |
2-3 Business Days |
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*Delivery based on USPS estimated delivery
Now shipping UPS on selected packages for faster delivery
Please be advised that due to extra costs associated with shipping handbags, bulk orders of handbags may require additional shipping charges. You will be notified by email if your order requires additional shipping.
OUR PROMISE: You will never overpay for shipping. If shipping is less than the amount paid, you will receive a partial refund.
INTERNATIONAL ORDERS
NOW SHIPPING TO CANADA. FREE SHIPPING ON ORDERS OVER $175
Canadian Shipping Rates & Delivery
| Service |
Cost |
Delivery Time |
| Standard Shipping |
$16.00 |
7-10 Business Days |
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* Delivery based on UPS estimated delivery
Canadian orders ship via UPS
Large orders may require additional shipping charges due to weight and size limitations. If your order requires additional shipping, you will contacted prior to shipping for approval.
Taxes & Duties: Unfortunately Snatched has no control over taxes or duties imposed on your order. Taxes and duties are accessed by the Canadian government and will most likely be imposed on your order. If taxes and duties are placed on your package(s), the recipient will be responsible.
Non-deliverable / Refused Packages: If your package is refused, unclaimed, or cannot be delivered you are responsible for the original and return shipping costs, as well as all taxes, duties & custom charges. The amount of these charges will be subtracted from your refund.
MISSING/STOLEN PACKAGES
Snatched is not responsible for missing/stolen packages, once package is declared delivered by mail carrier. If your tracking shows that your package has been delivered, but you have not received it check with your neighbors and family members to make sure they haven't received it accidentally. If this does not solve the problem, please contact your local USPS office or file a claim by visiting the following link: https://www.usps.com/help/claims.htm
